Technology

To Submit a Work Order - Choose the option that best fits

• Log on to the helpdesk.kisd.org and enter your helpdesk request.
• Send an email to helpdesk@kisd.org.  Be sure to include your name, campus, room number and WORKSTATION NUMBER.
• Call the helpline at extension 4001 or 903-988-3929.

KISD Workstation Number

Every computer in KISD has a WORKSTATION NUMBER. This number is located on a white label and includes a bar code. Generally, this label can be found near the front of the computer on either side or the top. In some cases that label may be on the back of the computer. See examples below:

Please reference the workstation number any time you create or request a work order.

SpiceWorks HelpDesk Portal

SpiceWorks Helpdesk provides users with lots of options. For example,

• When you submit a request ticket, you have the flexibility to edit or even remove the ticket if needed.
• Your ticket will serve as a log of all activities that are taking place so that you will stay informed on the work being done.
• You can easily contact the technician assigned by using your request ticket.

click here to change your password

To change your password on your KISD Network computer ...

Your Windows password is the password you use to log on to your computer. You can help keep your computer more secure by changing your Windows password regularly, and by using a strong password.

1. Press CTRL+ALT+DELETE, and then click Change a password.
2. Type your old password, type your new password, type your new password again to confirm it, and then press ENTER.

NOTE:  Your Google Workspace (gmail, Drive, etc.) password will automatically change to match your Windows password

To change your password using a Chromebook ...

click here to change your password

Multi-factor authentication

student agreement for aup

parent agreements

parent agreements for release of information

employees- moving computers

employees- electronic media policy

kilgore isd- acceptable use policy

The Internet allows your child the opportunity to immediately reach out to people and information. Much of the information on the Internet has positive educational value, but definitely not all. Kilgore ISD has special software and hardware in place that will restrict access to undesirable adult material and topics.

It is not possible, however, to completely block all objectionable sites. As parents and teachers, we must teach students to be responsible consumers of information and responsible users of the district's technology equipment. The resources in this section will help you maximize the benefits of the Internet and related technologies for your child's education and minimize the risks that your child could encounter online.

• SafeKids.com - Find out about the privacy on Facebook, as well as how to protect kids online.
• NetSmartz.org - From the National Center for Missing & Exploited Children and Boys & Girls Clubs of America.
• NET CETERA: Chatting with Kids about being online - a PDF publication from www.onguardonline.gov, a coalition of private organizations and government agencies that include the Department of Education and the FCC.
• Internet Safety - National PTA website, with a host of information on how to keep kids safe when using the Internet.

Standard I. All teachers use technology-related terms, concepts, data input strategies and ethical practices to make informed decisions about current technologies and their applications.

Standard II. All teachers identify task requirements, apply search strategies and use current technology to efficiently acquire, analyze, and evaluate a variety of electronic information.

Standard III. All teachers use task-appropriate tools to synthesize knowledge, create and modify solutions and evaluate results in a way that supports the work of individuals and groups in problem-solving situations.

Standard IV. All teachers communicate information in different formats and for diverse audiences.

Standard V. All teachers know how to plan, organize, deliver and evaluate instruction for all students that incorporates the effective use of current technology for teaching and integrating the Technology Applications Texas Essential Knowledge and Skills (TEKS) into the curriculum.

tea- technology standards for students, teachers & librarians

Migrating your KISD Account

Texas Lifeline

The Texas Lifeline program is designed to help qualified low-income individuals pay the monthly cost of basic telephone service or Internet access.

A resident is qualified if the current total household income is at or below 150 percent of the federal poverty guidelines. A resident is also qualified if they are currently receiving: Medicaid, Low-Income Home Energy Assistance Program support, SNAP, Federal Public Housing Assistance, Supplemental Security Income (SSI), Health Benefit Coverage under Child Health Plan (CHIP) under Chapter 62 support, National School Lunch Program - Free Lunch Program, Temporary Assistance for Needy Families (TANF).

You can apply for Lifeline discounts by using the self-enrollment form below or by calling 1-866-454-8387 for assistance.

self enrollment form

Changing Your browser's language

cambiar el idioma de su navegador

Got blocked from something and not sure why?

Let's take a look ...

Sometimes if you connect from a bunch of different devices or locations, our filter wants to make sure it knows who you are.  In other words, it wants to give you the right access based on your role at KISD.  Obviously a "guest" user on our "KISD_Guest" wireless connection shouldn't have the same privileges as a student or staff member, right?  

In this example, a user tried to access a web site that streams music from our "KISD_Guest" wireless connection.  We're not mad at this guy.  We'd just rather save our bandwidth for our users that we know.  This "guest" user can still get to many places on the Internet, just not things that use a lot of bandwidth or are resource intensive.  Think of of it as "Internet-Lite."

But what if our user in the above example is a real KISD user and got a screen like that seen above ...  Let's say they were going to a site that isn't inappropriate ... but maybe isn't the highest educational priority either.  They might see that screen.  All they need to do is to enter their login credentials (the same username and password they use to log on to campus computers) and if the site is legitimate ... Boom, bada, bing.  They're in.

Sometimes, though ...

We do have to filter some web sites.  Believe it or not, there are state and federal laws that require us to block certain web sites.  Most of these make sense to most people (uhh, you know what I mean), but there are other sites that may leave you scratching your head. 

Some examples of sites we filter:

• Obscene, vulgar or pornographic sites
• Pages that promote illegal activities
• Sites that interfere with our primary mission -- remember, you're here for an education, right?

Sometimes, we do get things wrong, though.  If you get the pages above and you are logged in ... but you think you should be able to get to that web site, go ahead and submit a "Site Review Request."  Please allow a day or so for someone to process this request.  We'll get to it as quickly as we can. 

I hope that makes sense and I hope those "blocked" pages don't leave you frustrated.  If you understand what you see on those pages ... you'll be surfing along with no problems.