Kilgore ISD Complaint Process
Kilgore ISD utilizes a three-level process for addressing formal complaints / grievances. This process is outlined in detail in Board Policy FNG (LEGAL) and (LOCAL) as well as GF (LEGAL) and (LOCAL).
SUMMARY OF COMPLAINT / GRIEVANCE LEVELS
The summary below is only intended as a summary of the complaint process as outlined in FNG (LEGAL) and (LOCAL) as well as GF (LEGAL) and (LOCAL). The summary is offered as a convenience and does not constitute policy.
The Board encourages students and parents to discuss their concerns and complaints through informal conferences with the appropriate teacher, principal, or other campus staff. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. If an informal conference regarding a complaint fails to reach a satisfactory outcome for the student or parent, the student or parent may initiate the formal process by filing a written complaint form. Even after initiating the formal complaint process, students and parents are encouraged to seek an informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint at any time.